Two Factor Authentication - Mobile Device Login

Initial Setup

1. Install the Acumatica mobile app on the user’s device.
   • • The app is available as a free download from the device’s app store.
     • It is recommended to install the app before the user is set to require two-factor authentication.
     • During installation, the user must ALLOW PUSH NOTIFICATIONS for the app.
2. After the user is set to require two-factor authentication, log in to the Acumatica website using a browser.
   1. • The user will see a screen similar to the one shown below.
      • Continue to the next step.

3.  Acumatica will send an email containing an access code to the user.

4. Open the Acumatica mobile app and log in using the same username and password used for the website login.
5. The mobile app will prompt for the access code from the email.
   1. • Enter the access code and select OK.
      • This is a one-time setup step and should not be required again.

Login Process (after initial setup)

1.  In the computer browser, REFRESH the page and log in to the Acumatica instance.

2. A push notification will be sent to the user’s mobile device.
   1. • Screen layout may vary by device type and operating system.

3. Tap the notification on the mobile device to open the approval screen, then select Approve.
   1. • The user may be prompted to complete a device-specific security check (such as fingerprint, face recognition, or PIN)

4. Approving the notification will complete the login to the Acumatica website.
5. If you miss the approval request, select Send Again on the website after the timer expires.
   1. • If unable to approve the login from your mobile device, choose Use another authentication method and select Send Code by Email.