Process for entering, processing, and invoicing customer sales orders with drop-shipped items – where goods are shipped directly from a vendor to the customer, while payment is received by the company taking the order.
Entry of Sales Order with Drop-Ship items
- Navigate to Sales Orders > Transactions > Sales Orders (SO301000). (Or select the New Sales Order tile from the Sales Orders menu.)

- Create a new sales order of type SO.
- Enter order header and line item details.
- For each item intended for drop-shipping:
- Select the Mark for PO checkbox
- Set PO Source to Drop-Ship.

Create Drop-Ship Purchase Order for Sales Order
- On the Sales Orders screen, select the ellipsis (…) menu and choose Create Purchase Order.

- The Create Purchase Orders screen (PO505000) will display all applicable sales order lines.
- Verify a Vendor is assigned to each drop-ship item line.
- If Vendor is not assigned, double-click the blank Vendor field to select a vendor.
- Select the checkbox for each item line to include in a drop-ship PO.
- Select PROCESS to generate the purchase order(s).

- If a single PO is generated:
- It opens automatically.
- If multiple POs are generated:
- Navigate to Purchases > Transactions > Purchase Orders (PO301000) to review all newly created On Hold POs.
- Review the generated Drop-Ship PO, which includes:
- Item details and quantities
- Customer shipping address
- Associated sales order reference
- Update purchase order information if needed.
- Select Remove Hold.
- Send the PO to the Vendor for fulfillment.
Receive Drop-Ship Purchase Order
- After the vendor ships the items to the customer, open the PO in the Purchase Orders screen (PO301000).
- Select Enter PO Receipt

- Verify and update the Receipt Qty based on actual shipment.
- Select RELEASE to finalize the PO Receipt.

Enter Vendor Invoice (AP Bill)
- When the vendor invoice is received:
- Select Enter AP Bill from the related PO.
- Select RELEASE to complete the transaction.
💡 This step can be completed at a later time if the invoice is not available yet.

Invoice the Customer Sales Order
- Open the related Customer Sales Order in the Sales Orders screen (SO301000)
NOTE: Status is automatically updated to “Completed” when all associated drop-ship lines are received.
- Review item lines for linked PO information.
- Select PREPARE INVOICE to generate the AR invoice.

- Select RELEASE to post the invoice.
- Send the invoice to the customer.

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