Failed Email Monitor Cleanup

Firefly has configured an Email Monitor Business Event and Automation Notification to alert designated users when an email generated within Acumatica fails to send or cannot be processed successfully.

NOTE: The system will continue sending reminder emails every hour until all emails with a Failed or Pending Processing status have been successfully processed or removed.

Clean Up Emails with a Failed status

1. After receiving the Failed Email notification similar to the example below, complete one or more of the following steps to resolve or remove the failed email(s).

1. 1. Open the Failed Emails list
      • Navigate to the All Emails screen
      • Select the Failed Emails tab or saved filter.

1. 2.  For each failed email in the list, use one of the options below:
      1. Correct and reprocess the email
         • Open the email record.
         • Correct the information as needed.
         • Select Process from the toolbar.

If the email sends successfully, it will automatically be removed from the Failed Emails list. Please proceed with the review of any additional failed emails.

If the email error is not resolved, proceed to the next option. 

1. 1. 2. Delete the failed email

If the issue cannot be resolved or the email no longer needs to be sent:

• • • • Select the checkbox next to the email.
      • Click the Delete (trash can) icon in the toolbar.

   Please proceed with the review of any additional failed emails.

   If the email should not be deleted, proceed to the next option. 

1. 1. 3.  Verify the email account connection

In some cases, the failed emails are caused by an issue with the email account connection.

• • • • Open the Email Accounts screen.
      • Open the Email Account ID used as the From address on the failed email.
      • Click Test to verify the connection.
      • Review any error message returned.
      • If necessary, work with your email administrator or Firefly to resolve the connection issue.

Clean Up Emails with a Pending Processing Status

1. After receiving the Failed Email notification, review any emails that remain in a Pending Processing status by completing the following steps.
   1. Open the All Emails inquiry
      • Navigate to the All Emails screen
      • Select the All Records tab or saved filter.

1. 2. For each pending email in the list, use one of the options below:
      1. Correct and reprocess the email
         • Open the email record.
         • Correct the information as needed.
         • Select Process from the toolbar.

If the email sends successfully, its status will update to Processed.

If the email is still pending, proceed to the next option.

1. 1. 2. Delete the Email
         • Select the checkbox next to the email.
         • Click the Delete (trash can) icon in the toolbar.

1. 1. 1.  Verify the email account connection.

A Pending Processing status may indicate a problem with the email account connection.

• • • • Open the Email Accounts screen.
      • Open the Email Account ID used as the From address for the pending email(s).
      • Click Test to verify the connection.
      • Review any error message returned.
      • If necessary, work with your email administrator or Firefly to resolve the connection issue.