Add New Phone Device for User

1. The administrator logs into the Users screen and locates the user account being adjusted.
2. Navigate to the Devices tab, locate the device, and select the X to remove it from the list.
3. Adjust the Two Factor Authentication settings by checking the Override Security Preferences box and temporarily selecting None.

4. Request that the user log out of Acumatica in the web browser if currently logged in.
5. Request that the user install the Acumatica app on the new phone and log into Acumatica using the same site credentials used on the browser. Ensure the user agrees to enable Push Notifications when prompted by the app after login.

Note: If the Acumatica app was installed before this process, have the user remove and reinstall it.

6. The administrator returns to the Users screen and unchecks Override Security Preferences to reenable Two Factor Authentication.
7. Request that the user log out of Acumatica on the mobile app.
8. Request that the user log into Acumatica using the web browser.
   1. Upon login, the user should see the Send request to device button. However, this function may not work. Select Use another authentication method, then select Receive code by email.
   2. Completing the login is not required. This step is needed only to trigger the email containing the code.

9. Request user to log back into Acumatica on the mobile app.
10. Upon login, the app will prompt user to enter the code received by email during the previous step.  The email should look similar to the example below. Enter the code received into the mobile device.  

Note: If the user does not have an email account or does not receive the email for any reason then the administrator can go to ALL EMAILS within Acumatica, locate the email and provide the code.

11. Request that the user to refresh Acumatica in web the browser, log in, and confirm that a push notification is sent to the phone.